Thank you for shopping at SwingEase Pro. We want to ensure you have a clear understanding of our return, refund, and cancellation procedures.
1. Return Eligibility
Our return policy is valid for 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
To be eligible for a return:
- The item must have a proven functional defect (we do not offer refunds for change of mind, though exceptional circumstances may be considered at our discretion).
- The item must be in its original packaging.
- You must provide a satisfactory proof of purchase (receipt or order confirmation).
Non-Returnable & Exempt Items
Certain types of goods are exempt from being returned:
- Perishable items (food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Custom-made products
- Downloadable software products
- Selected health and personal care items
2. Order Cancellations
Cancellations are only accepted for full-priced items within 60 minutes of placing your order.
Because we process orders rapidly, cancellations are time-sensitive. If you need to cancel within this 60-minute window, please email us immediately at [email protected].
3. Return & Refund Process
- Initiate Your Return: Contact us at [email protected] with your proof of purchase and evidence of any functional defect.
- Inspection: Once your returned item is received and inspected, we will send an email to notify you of its receipt and whether your refund has been approved or rejected.
- Payout: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a standard processing window. Refund arrangements are finalized only after the returned item is received and all conditions are met.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [email protected].
5. Shipping Costs & Instructions
- Return Shipping: You are responsible for paying your own shipping costs to return an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total payout.
- Transit Times: Depending on your location, the time it takes for an exchanged product to reach you may vary.
- Tracking: If you are shipping an item valued at over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
6. Late or Missing Refunds
If you haven’t received an approved refund after several business days:
- Re-check your bank account.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank, as processing times can vary before a transaction posts.
If you have completed all of these steps and still have not received your refund, please reach out to us at [email protected].